Refund Policy

30-day money-back guarantee

Kirabaki is operated by Maya Trade Ventures. If you are not satisfied with a Kirabaki Plus or Kirabaki Pro subscription, you can request a full refund within 30 days of your order date — no explanation needed. This applies to both monthly and yearly plans, and to your first payment as well as any renewal within that 30-day window.

How to request a refund

Payments for Kirabaki are collected in Malaysian ringgit by Maya Trade Ventures through CHIP (Chip In Sdn Bhd), our payment provider. Refunds are arranged by us and returned through CHIP.

• Contact us through the support options in the app with the email address you used at checkout; or
• reply to the payment receipt you received and tell us you would like a refund.

Approved refunds are returned to your original payment method. Timing depends on your bank or card issuer, and typically takes a few business days after we process the refund.

Cancelling instead of refunding

You can cancel your subscription at any time from the Billing page in Kirabaki. Cancelling stops future renewals and you keep access to your paid features until the end of the period you have already paid for. Your Kirabaki data stays available on the free plan.

After 30 days

Beyond the 30-day window we will still consider refund requests case by case — for example duplicate charges, an accidental renewal, or a technical problem that prevented you from using Kirabaki. We also honour any statutory rights you have where you live.